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Terms, conditions, and privacy policy

 

This Website is brought to you by Metrika Consulting AB (“Metrika”, or “we” or “us”) and all rights in the content of the Website are owned or controlled by Metrika. Metrika and its affiliates provide access to the Website and sells its products to you subject to the Terms and Conditions set out on this page. Metrika collects, uses, maintains and discloses information collected from users (each, a "User") of this Website according to the Privacy Policy set out on this page.

The website is not an official StataCorp website but Metrika is StataCorp's representative in the Nordic and Baltic countries and the name of the website is used with StataCorp's permission.

If you have any comments or queries relating to this Website, please contact us.

 


1. Your Account
2. Privacy
3. Our Contract
4. Deliveries
5. Returns
6. Feedback and Complaints Policy
7. Pricing and availability
8. Customs
9. Disclaimer and limitation of liability
10. Electronic communications
11. Alteration of Service or Amendments to the Conditions
12. Events beyond our reasonable control
13. Waiver



1. Personal identification information
2. Non-personal identification information
3. Web browser cookies
4. How we use collected information
5. How we protect your information
6. Third party websites
7. Changes to this privacy policy
8. Your acceptance of these terms


Terms and Conditions of Sale


Please carefully read these Terms and Conditions before purchasing any Metrika products on the Website. By purchasing Metrika products on the Website, you agree to be bound by these Terms and Conditions.

1. Your Account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered. Metrika reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.

2. Privacy
Please review our Privacy Policy, which also governs your visit to the Website, so you understand how Metrika uses your information.

3. Our Contract
When you place an order to purchase a product from the Website, we will send you an email confirming your order (the ‘Order Receipt Email’) and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send an email to you confirming that we have accepted the order (the ‘Order Confirmation Email’). Such acceptance will be complete at the time we send the Order Confirmation Email to you. You are seeking to enter into a contract with Metrika when you place an order.

This contract is legally binding when you have placed an order, your order has been accepted by us and we have sent you the Confirmation Email. Metrika will retain the title in the products until full payment has been made by you and has been received by Metrika.

Payment terms are specified in the Website cart according to the payment method.

The crediting of invoices due to mistakes in the invoicing information that you have provided will incur an administrative charge of 250 SEK.

4. Deliveries
We seek to deliver all products you have ordered within the time period specified on your Order Confirmation Email.
All products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss for such products pass to you upon our delivery to the carrier. If you have received your Order Confirmation Email but your products have not arrived within the time specified in the Order Confirmation Email, please contact us and we will do our best to assist you. Note that during exceptionally busy periods (e. g. new software releases)  please allow an additional day before raising a query.
If your order has not been received within our specified timescales, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us and we will do our best to assist.

5. Returns
If for any reason you are not happy with your order, please follow our Returns or Exchanges Policy detailed below, so that we can assist you in the exchange or refund of your order. Metrika reserves the right to reject the return of products that are not returned in accordance with our Returns and Exchanges Policy Procedure and we may request that you pay for delivery charges in returning such goods back to you. Due to the discounted prices for student licenses and Gradplan products, we do not accept returns on these products (administrative fee applicable). Our returns policy does not affect your statutory rights.

Returns

A. Returns or Exchange
You may exchange or return your order within thirty (30) days from the date on which the goods were shipped to you. If you wish to exchange a product, please note that you may be required to pay an additional sum if  the replacement product is more expensive that the original item purchased. Please note: your right to exchange or return products is separate from your statutory right to cancel your order under the Distance Selling Regulations (see below).

Delivery Costs
a) If you are returning goods for exchange or return, you are responsible for the cost of returning them to us.
b) We will not refund the original delivery charge in the case of exchanges or returns. 

Please note: you will only be reimbursed the original delivery charge where you exercise your statutory right to cancel within the 7 working day period beginning after the day of receipt of the goods under the Distance Selling Regulations – see Statutory Right to Cancel below.

c) You will also be liable for the delivery costs incurred by us in sending you any products as exchanges .
d) In the case of returns, you will only be refunded the value of the goods ordered.
e) We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.
This Returns Procedure does not affect your statutory right to cancel or any of your other statutory rights.

B. Statutory Right to Cancel
If you are a EU customer, in addition to our Returns or Exchange Procedure, under the Distance Selling Regulations you also have seven (7) working days (beginning the day after receipt of the goods) to cancel your purchase order. These legal rights do not apply to non-EU customers.

Delivery Costs
a) Where you exercise your statutory right to cancel, we will provide a full refund of the price paid for the goods and the original delivery charge.
b) Where you fail to return the product(s) in question or you send them at our expense, or if our appointed courier collects the goods from you, we reserve the right to charge you for the direct costs incurred by us in collecting or returning the goods (other than where the goods have been sent to you in error or where such goods are faulty in which case, such costs shall be at our expense). Where you exercise your right to cancel within 7 (seven) working days, you should return the goods to us as soon as reasonably practicable.

How do I exercise my statutory right to cancel?
In order to exercise your right to cancel , please:
a) send an email to metrika@metrika.se; or
b) write to us at our address at the end of these terms;
making it clear in your correspondence that you are giving notice to exercise your statutory right to cancel.
Your email or letter will be deemed to have been received by us on the date you send it (provided it is sent to the correct address and it is sufficiently clear that you are exercising your right to cancel). Please try and keep the confirmation of any letter or email to demonstrate the date when you sent it.

C. Conditions for All Returns, Exchanges or Statutory Right to Cancel
You have no right of withdrawal if the seal has been broken on computer software.
When you use your right of withdrawal, you are required to keep the product in as good condition as when you got it.

Discrepancies
If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure and on receipt of your order, we will reimburse the cost of returning them to us. Any replacements will be sent to you at no extra cost to yourself. Please allow up to thirty (30) days for your refund to be processed.

 

6. Feedback and Complaints Policy
We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please e-mail our Customer Services Team stating clearly that you are making a complaint. Alternatively, call us on the number stated on the Website and say that you wish to make a complaint. Our aim is to respond to your complaint within seven (7) working days, either resolving the complaint, or with a timescale for resolution.

7. Pricing and availability
Prices displayed on the Website are shown by default in Swedish Crowns excluding any applicable taxes. However the Website offers the possibility to change currencies and to include the Swedish VAT on the prices displayed. All item prices are exclusive of delivery charges. Delivery charges for your orders will be shown once you have placed your products in the cart and selected the delivery method. You are responsible of selecting the appropriate delivery method for your order according to the country of delivery.

Despite our best efforts, a small number of the products on the Website may be mis-priced. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping the products or cancel your order and notify you of such cancellation.

8. Customs
When ordering products from the Website for delivery outside of EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from the Website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our International customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

9. Disclaimer and limitation of liability
This Website is provided by Metrika on an “as is” and “as available” basis. Metrika makes no representations or warranties of any kind, expressed or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk.
Metrika does not warrant that this Website, its servers, or e-mail by us are free of viruses or other harmful components. Metrika will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

10. Electronic communications
When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

11. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our Website, policies, and these Terms and Conditions of Sale at any time. Your usage of the Website and your orders will be subject to the policies and Terms and Conditions of Sale in force at the time that you use the Website or that you order products from us.

12. Events beyond our reasonable control
Metrika  will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

13. Waiver
If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

 

 

Privacy Policy


This Privacy Policy governs the manner in which Metrika Consulting AB (“Metrika”, or “we” or “us”) collects, uses, maintains and discloses information collected from users (each, a "User") of the StataNordic.con website ("Site"). This privacy policy applies to the Site and all products and services offered by Metrika.

1.Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.
Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

2. Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

3. Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

4. How we use collected information

Metrika collects and uses Users personal information for the following purposes:

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

5. How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

6. Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.


7. Changes to this privacy policy

Metrika has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


8. Your acceptance of these terms

By using this Site, you accept this policy and the Terms and Conditions of Sale. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

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